Hospitality Assistant 3

Description

Description

As Hospitality Assistant you will help register visitors and patients in the hospital and provide updates to loved ones including wayfinding to location. Offer information about the hospital and local area as needed. Assist with other projects manager may assign. Uses Epic and PassagePoint, Microsoft office and other systems.

Salary Range: $26.99 - $38.66/hourlyQualifications

* Demonstrate skill in working independently and without supervision.
* Demonstrate great customer service skills through constant helpfulness, willingness to assist in variety of situations, and good listening skills.
* Demonstrate recent work experience in customer service and the ability to value others.
* Skill in setting priorities and following directions.
* Demonstrated ability to apply the techniques of problem solving, active listening, and diffusion of anger, with family members that are anxious.
* Ability to remain calm and rational in highly volatile and ambiguous situations. Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time- frames.
* Strong written skills to prepare professional level correspondence.
* Proficiency with MS Word, MS Excel, MS Access and MS Power point strongly preferred.
* Ability to navigate through the system to find where patients about to receive updates for the family.
* Physical Requirements: Standing and walking at least 4 hours of an 8 hour work day, often in continuous stretches.
* Pushing / Pulling / Lifting up to 25 pounds (wheelchair assistance).